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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 228 comments received in the last 90 days.
28 October 2026
Emily at mini Tamworth is great she listened to what I wanted and needed in a new car and showed me my options. She is great and put my at ease especially when I was making the decision to change car colours and I honestly love my new car choice.
28 October 2026
Really good centre, really helpful and attentive staff. Emily and Anthony in particular were so helpful and got everything sorted
27 October 2026
Clean and friendly centre. I was amazed at the car reveal on pick up day and felt really looked after. Lucy and Lewis were amazing from start to finish.
25 October 2026
Wonderful customer service, very welcoming from start to finish from all the team. James Madley was very attentive, helpful and friendly. He went the extra mile and took time to show me all the EV cars features. You can tell he really loves his job
24 October 2026
From start to finnish a great experience really professional
24 October 2026
Richard was very helpful
23 October 2026
Excellent service as usual
21 October 2026
Smooth, friendly experience
18 October 2026
It was just a wonderful personal experience, Holly Gibbon was amazing.
18 October 2026
Easy process. Vet helpful staff and kept up to date with progress
16 October 2026
From start to finish of ordering the car to picking it up,James from mini Tamworth ,kept me informed,and updated as to the process of buying the car.absolutely excellent customer service, highly recommend.
15 October 2026
The waiting time (5 months ) for my car was an unfortunate however this was eclipsed when I actually received the car !! I absolutely love it ??
07 October 2026
The service was second to none, highly recommend
06 October 2026
Very friendly staff mobility specialist who done my order was excellent mini sent me messages to keep me up to date were car was and then told me it was on its way excellent service when picking car up 10 out of ten
02 October 2026
Kept up to date throughout. Friendly Service as always at Sytner. James was a pleasure to deal with.
02 October 2026
From ordering my new mini to collecting it the service and dedication from James who dealt with everything for me was excellent
30 September 2026
Lewis has been fantastic from start to finish
30 September 2026
Liam and Lucy were very professional and everyone else who i spoke to during my visits at the centre.
30 September 2026
Great service, really pleased with the car
27 September 2026
James kept me up to date with any updates I needed to know about. Regular messages and phone calls. He was very efficient, kind and polite to deal with.
26 September 2026
Sytner MINI Tamworth were very friendly and professional. The car was delivered in good condition and the sales person took time to show us the salient features.
26 September 2026
Professional , knowledgable , supportive sales personnel.
26 September 2026
Keira was brilliant throughout made the change very easy
25 September 2026
Very friendly and helpful team
24 September 2026
Friendly and attentive sales experience pitched at my level and at times that were convenient for me. We moved very quickly through the sales process, mostly because Hollie Gibbon was able to work around my schedule and concerns.
24 September 2026
From the moment Holly introduced herself to us in the showroom til the time we finally drove our new car away she was an absolute delight. Friendly, professional, understanding and knowledgeable. We had complete confidence in the whole experience.
22 September 2026
Richard was very helpful helped with all my questions and worries and made everything go so smooth and easy for me
22 September 2026
Richard Neal was a very helpful person.
18 September 2026
James was fantastic, he was happy to help me from day1, with help with the colour, the seats, a test drive, he knew his job perfectly. Lovely guy.
18 September 2026
From my first enquiry to handing over my vehicle, Keira was absolutely amazing and the handover in particular was very special. Keira was so lovely and not pushy at all. She remained in constant communication and answered all my queries promptly.
18 September 2026
Quick and easy process and excellent communication. Holly Gibbon was very professional.
18 September 2026
Tamworth Mini were very helpful and professional with their service. Lewis had a lovely friendly approach and sorted out my new Mini in a very hassle freeway and a quick turnaround.
14 September 2026
Professional service resulting in a very good buying experience.
12 September 2026
A very professional team that made you feel special
08 September 2026
Extremely helpful and professional throughout the whole experience
07 September 2026
Everything was perfect. Leona dealt with my every need. She was very professional and competent. The showroom is excellent, smart and classy.
06 September 2026
Really friendly and professional staff. Was well looked after, drinks offered, no pressure to buy and was made to feel like I was an important customer to them, not just another sale with no personal care.
04 September 2026
Super happy with my experience from start to finish , friendly , helpful and professional. Equals happy customer
04 September 2026
Despite numerous issues with the car great service prevailed
04 September 2026
Great customer service
03 September 2026
Very helpful and friendly
01 September 2026
Absolutely brilliant Leona kept me updated throughout the whole process
26 August 2026
Very helpful staff Keira was excellent and could answer all my questions.
21 August 2026
It was a very easy process due to the help from Keira and Lucy who were friendly, knowledgeable, patient and helpful making the purchase of my new Mini an easy and enjoyable experience. The presentation provided by Keira was an extra special touch!
20 August 2026
Very helpful
31 October 2026
Sarah got my car MOT'ed in short order. Was able to work while I waited
29 October 2026
Very easy to organise
29 October 2026
Excellent service I am very happy with the speed and quality of the repair.
29 October 2026
Service went in on time and I was called to confirm when the service was completed. Very efficient service from Lucy too.
29 October 2026
Lucy handled the problem so well
28 October 2026
So friendly and helpful
28 October 2026
Everything was organised and I was made aware of the plan and sequence of jobs being carried out on my car.
28 October 2026
I was very happy with everything. Everyone was very helpful, very patient and we were made very welcome x
28 October 2026
Service carried out as agreed, great customer service
28 October 2026
Welcomed for handover. I took the waiting option while service done as given time of 2hr duration and within 2hr achieved. I was kept informed of progress and offered refreshments by Laura?
27 October 2026
Greeted by polite, courteous staff and Lucy Cadman was very thorough explaining all the service details.
26 October 2026
Very friendly staff and thorough explanation of findings. We felt valued.
25 October 2026
Everyone was very helpful and the process was efficient and everything was done on time,
25 October 2026
James talked me through exactly what needed to be done and then afterwards what had been done. Customer service at its best.
25 October 2026
They were helpful trying to identify a fault and willing to take the time to find the problem. Staff helpful and kept me informed.
25 October 2026
They did a great job
25 October 2026
They were very efficient and welcoming.
24 October 2026
All the staff and service at Mini is amazing.
24 October 2026
All the staff were very helpful, courteous and professional.
24 October 2026
Very efficient
24 October 2026
Friendly great communication all through the steps of the service and really happy with everything.
23 October 2026
Always very professional and welcoming
22 October 2026
Friendly and helpful staff. Some recommendations are good.
22 October 2026
I did not like booking it all on line as it was far too technical but my experience of the people who greeted me and managed my service were great. Lucy Cadman was great!
22 October 2026
Great service, very friendly and helpful
22 October 2026
Very friendly professional service
22 October 2026
Everyone at Mini were all very polite and understanding, especially the lady on reception. The gentleman I dealt with told me that along with the wheel nut my break fluid needed changing, cost £150. I declined. The bolt for the wheel cost £42 77.
21 October 2026
Always trusted ; always reliable , a certainty that any issue will be solved.
21 October 2026
Sarah at Tamworth Mini is always a pleasure to deal with & very quick resolving any issues and provides clear answers to any questions.
21 October 2026
My service was completed in the time and paying for me was an easy experience
21 October 2026
Lucy looked after us from the get go.
21 October 2026
Prompt efficient service
21 October 2026
Excellent service as usual
20 October 2026
Excellent service
20 October 2026
Excellent customer service
20 October 2026
Drop off, hire car and collection of serviced vehicle all excellent.
20 October 2026
I was well looked after on my visit and the work was completed quickly.
20 October 2026
Great efficient service
20 October 2026
On arrival reception staff were very pleasant and welcoming. The staff member from service was very pleasant and clear about the time my car would be ready as I was going to wait for it. The waiting area was comfortable with coffee.
20 October 2026
Service all completed ok. Not happy with being left standing on reception at collection whilst receptionist wasn't there. Sales dept could have called across to us as we were clearly visible
20 October 2026
Excellent video and comments made by service engineer. Sarah dealt very well with our request for a quote and fitting of new wipers following the health check. Also lovely to have the car valeted. Thank you
18 October 2026
Great service
17 October 2026
I have no complaints.
17 October 2026
Very good pleasant
17 October 2026
Helpful staff and a pleasant waiting area
16 October 2026
Always looked after very well. Very polite. Very professional. Communication by fone is poor though. Can't get through to anyone, leaving a msg then waiting for a call back doesn't work in my opinion.
16 October 2026
I booked a 2hr wait appt and a specific time and my car wasnt started on time and the end time was much lomger. In the end i had to leave the car overnight due to needing a tyre replacement.
16 October 2026
Friendly and efficient staff. I was kept up to date with the status of my repair while the vehicle was in the workshop.
15 October 2026
Great service whilst there. Expensive for the job though
15 October 2026
Fast and efficient
15 October 2026
Excellent team attentive and professional ,extremely friendly .
15 October 2026
Everything went according to plan.
15 October 2026
Everything ran smoothly.
14 October 2026
They covered all of the things the car needed and it passed it's MOT.
14 October 2026
Great service apart from no receptionist so a lot of hanging around to get noticed and the complimentary wash left the car with more smears than before it started
13 October 2026
I recently had my MINI serviced at Sytner. During the service, they identified an issue with my car and promptly arranged for me to return so that the necessary repairs could be carried out under warranty. I appreciated their attention to detail.
13 October 2026
When I asked how long the service would take, I was told no idea. When I asked to pay for the service by card I was told it best to pay by email. I was made to feel I was being difficult.
13 October 2026
Could book easily via the app
13 October 2026
The service wasn't great, I originally had a service booked for August which was cancelled due them not having the right engine oil, to which they rang me once to tell me with no message or voicemail left to tell me it's been cancelled
13 October 2026
Professional and respectful treatment from all staff involved with my appointments.
13 October 2026
Very good Service
12 October 2026
Swift & friendly service
11 October 2026
Excellent service with courteous well mannered staff.
11 October 2026
Straight forward service. Very good communication when work in progress.
10 October 2026
Great service
10 October 2026
.
09 October 2026
I've already completed this survey. The staff were friendly, knowledgeable and helpful
09 October 2026
I was absolutely satisfied with the service. I felt good from the moment I stepped in to the service centre. They are very responsive.
09 October 2026
I love how you are kept up to date with everything.
08 October 2026
Booked for 930, not started til 11.15 as overbooked, lack of comms and missed train for university lecture due to it. Little remorse shown. Hard push for update of additional services not required
08 October 2026
Check in smooth Updates throughout day
08 October 2026
Excellent updates communications from start to finish. Super comfortable and welcoming customer area with unlimited refreshments.
08 October 2026
Great communication from Sarah throughout . We had a puncture en route to our service , this was resolved promptly, efficiently & in a very timely manner as we were waiting . Also price was good of tyres , better than we expected.
08 October 2026
I was advised to go from sytner Tamworth workshop to BMW workshop to have my windscreen wiper filter repaired. They were very courteous and dealt with me efficiently.
08 October 2026
All very friendly and helpful. whole experience was professional and felt was in good hands.
08 October 2026
Excellent. Professional and friendly service from start to finish
08 October 2026
Great service
06 October 2026
A service experience which net expectations
06 October 2026
Easy to book and pleasant to deal with
06 October 2026
Sytner Mini Tamworth. Service and resolving a screen wash blockage on separate occasions. I received a welcome both times and Lucy and Brad ensured I was comfortable whilst waiting for my car. Both kept me updated on the work being undertaken.
05 October 2026
Four stars are better than five ??
05 October 2026
My car did not need any work following MOT & service.
04 October 2026
there had been a miscommunication over my expectation of an MOT and what had been listed. This was sorted out the next day and staff on the day tried their hardest to organise things for me.
03 October 2026
Usual standard of service was again experienced
03 October 2026
Fantastic service experience.
02 October 2026
Sadly always more expensive than quoted, and never a curtesy car available.
02 October 2026
Customer service was excellent. I was offered complimentary coffee and snacks while I waited and my car was valletted.
01 October 2026
Na
30 September 2026
Friendly staff, comfortable surroundings, made to feel at ease.
30 September 2026
Just no issues
30 September 2026
Very satisfied - easy to book the service, staff friendly, helpful & professional
30 September 2026
Can't fault the service. I think I spoke to three different individuals and all were very pleasant and professional.
30 September 2026
Once I actually could speak to someone the experience was great. However, the online booking is not great - all I want to do is speak to someone and book the service that is relevant and not be offered anything not required.
28 September 2026
Sarah was extremely helpful
28 September 2026
A pleasant, well informed, experience. Staff sociable and caring plus well looked after with coffees.
27 September 2026
Swift booking in. MOT done and returned.
27 September 2026
The car went in for a service and the tyre pressure hadn't been checked. The yellow light was on. I had to take the car to a petrol station to add pressure to the tyres. The report stated that it had been checked
27 September 2026
Easy to arrange a suitable date for me to book my service and always greeted with a helpful smile at the centre in Tamworth
27 September 2026
Super helpful and professional team
26 September 2026
Excellent service
26 September 2026
Attentive, efficient, welcoming.
24 September 2026
Completed works quickly
24 September 2026
I sent this back before
23 September 2026
Very good Service
22 September 2026
Always polite and professional
22 September 2026
Friendly and helpful staff. Really liked the video of the car explaining the health of it- very in depth.
21 September 2026
well organised, professional, nothing too much trouble
21 September 2026
Very professional service
21 September 2026
Great service for the whole process. Always kept in the loop. A very easy process.
19 September 2026
All of the ladies keeping me comfortable and updated were excellent. Video information was excellent
18 September 2026
While it took a few weeks to complete the repair (K-Lead replacement), I was looked after and kept informed as to progress. It was a warranty repair, so the replacement Minis were provided at no cost to me.
18 September 2026
.
18 September 2026
Great service. Friendly professional and prompt
15 September 2026
Online booking system down. When phoning only in an 'emergency' could I speak to a person, had to request a Whatsapp reply & ask for a call back. I was sent a link from an unknown number to pay on my phone. Sent home with one tyre 40% higher pressure
15 September 2026
Was booked in for WUW MOT at 11 am butcar not available until 13.00 hrs. Car was washed apparently pre test so am surprised at finishtime. Not the service advisors fault but something that indicates the system isnot perfect so cannot receive perfect
15 September 2026
83yr father got fined £100 for parking on the road outside dealership due to no parking spaces free for 3min20sec waiting to collect me
15 September 2026
Everything was explained to me fully by friendly staffand was offered refreshments while I was waiting. I was sent the car health survey result-to look at which was informative. Love the complimentary car wash and vac.
14 September 2026
Friendly helpful staff
13 September 2026
Good customer service skills demonstrated
13 September 2026
Warranty work was completed quickly with no issues
13 September 2026
Very professional
13 September 2026
I haven't had a service experience, I bought a new car and the experience was excelkent
12 September 2026
I had reason to complain about poor communication and the lack of availability of my video. The complaint was handled defensively by the Service Manager, I escalated his response to Mathew Kidd, over 6 days ago & I'm yet to receive a response
11 September 2026
Very convenient and quick to see me
10 September 2026
Great communication and quick service
10 September 2026
staff efficient, listened to our particular requirements. very knowledgeable about product Anthony at Tamworth introduced us to the car, Lucy sorted the finance efficiently and Kiera liaised and sorted all our queries patiently and connect us to App
09 September 2026
Kept informed throughout
09 September 2026
Was able to find a car as per my requirements and sort this within 2 weeks .
09 September 2026
Sarah was very helpful as usual and made sure I was always kept updated with the progress of my MINI
08 September 2026
It was easy to organise but having delivered the car at 9am it took all day for an MoT and a brake fluid check. If you have timed entries I would have expected the car back in a couple of hours.
07 September 2026
Why point out a failure point on MOT during a complimentary health check, not advise me, then immediately do the MOT, fail it, then fix the fault. Seems like you're making work for yourself
07 September 2026
Sarah Pajor, the service advisor was excellent. She was professional, highly knowledgeable and caring. A real credit to Mini Sytner.
07 September 2026
The service went smoothly, i was kept informed of progress. It was finished withing the expected time frame and the Mini staff were all very nice.
06 September 2026
All good
05 September 2026
Fantastic service, friendly and professional
04 September 2026
Always great service provider
03 September 2026
Amazing service
02 September 2026
Both the mechanic (Mark) and the customer service representative (Lucy) were phenomenal they really looked after us and repaired my lovely mini.
02 September 2026
Keira was so knowledgeable and professional it made the experience really positive
02 September 2026
Excellent customer service
02 September 2026
Very satisfied
01 September 2026
5 Stars Lucy was brilliant and very attentive as well as accommodating in resolving my issues including the use of courtesy car that I needed to keep over night due to work commitments
01 September 2026
Great Service, would recommend this Mini dealership anyday
31 August 2026
Everyone was helpful
31 August 2026
Smooth process with timely updates
30 August 2026
Great service from Sarah
30 August 2026
Service was friendly and professional
30 August 2026
Great service, friendly staff, well looked after
29 August 2026
Looked after my car , even though it took over 5 hrs .
28 August 2026
Quick, thorough.
28 August 2026
It's so easy I almost don't need to think about anything, and it's quick service too.
27 August 2026
The whole experience felt very disjointed. Calls were not returned and emails were not sent, which made communication extremely frustrating. I was eventually booked in for a replacement part, but it took the entire day to complete the work
27 August 2026
Very easy to book in. Kept informed throughout
26 August 2026
Kept informed throughout appointment & follow up video of service
26 August 2026
Very pleased with the salesman very knowledgeable and helpull Good financial advice
26 August 2026
Excellent service, very pleased with work completed and Sarah Pajor was lovely keeping me updated throughout.
26 August 2026
Too expensive
26 August 2026
Prompt efficient service at a reasonable price
26 August 2026
It was a pleasant experience.
25 August 2026
Timely MOT as i waited. Excellent customer service. Car washed.
25 August 2026
Dissatisfied as I need to bring car in again as car play still does not work with either my or my husbands phone
24 August 2026
I am happy with the service I received at Mini. Always polite , full explanations given , perfect.
23 August 2026
Lucy in the service team was very helpful and kept me informed with the progress of the work being carried out on my mini.
23 August 2026
The service wasn't as good as that given at BMW. I suspect it was because my car was called in for a free recall. My car received a free health check and I was quoted £90 to replace the rear numberplate lights. We replaced them ourselves for £1.50.
23 August 2026
Later starting on car requiring further visit.
22 August 2026
James and Lucy were friendly and kept me up to date through out the process xx
20 August 2026
All was ok had to wait alittle while but everything eles was ok
20 August 2026
The service centre staff were polite and efficient as I have always found them to be. My only gripe is Sytners charges, I have now paid £295 to have my windscreen washer jets unblocked twice in the last 10 months. Hence 4 stars only.
19 August 2026
Did not tell me the potential risk until I check the invoice
18 August 2026
Was offered by staff and completely wash and hoover. When I returned to pick up my car it had not been hoovered at all.
18 August 2026
Everything was explained and I was kept in the loop and collection was worked around me being early as I had work.
18 August 2026
From start to finish I was made to feel welcome, comfortable and when I asked questions, Lucy answered with confidence.
16 August 2026
Efficient experience
15 August 2026
Service delivered exactly as described.
14 August 2026
Pleasant welcome, efficient service, all good
14 August 2026
Helpful & Friendly Staff & nice clean car at the end.
14 August 2026
A very warm welcome. Great service & attention from other members of staff
10 August 2026
The staff were very polite and the work was completed to a very high standard
09 August 2026
As far as I know cleaning the filters and the mot were done correctly! I was disappointed that you forgot to clean it!
09 August 2026
Efficient service. Kept me informed throughout the day. Helpful staff
08 August 2026
Good service
07 August 2026
very easy to deal with, staff were very helpful
FIND Sytner Tamworth.
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 15:00
- Sun:CLOSED
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
30 October 2026
I did not have to wait long to been seen by someone, Keira was fantastic and took me through everything and answered all my questions.