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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
236 ratings and 182 comments received in the last 90 days.
14 July 2026
Chris was incredibly friendly, ensured I understood the process and guided me through this. I was kept up to date, even where there wasn't much progress, but I appreciated the contact. Chris made this process so smooth and easy for me. Great service.
12 July 2026
Efficient, seamless process.
09 July 2026
Keira was fabulous.I would also like to mention the lady from services who came to make sure my mini was perfect . Unfortunately I didn't get her name . She was fantastic
08 July 2026
Sales staff were so helpful. They made the whole experience stress free and easy
06 July 2026
Chris at Tamworth was great throughout the whole process! Very helpful and didn't mind me asking 100 questions and explaining things to me in depth. He would update me regularly too which was great! Very pleased with the experience I received
04 July 2026
Outstanding customer service and attention to detail, faultless
03 July 2026
Richard kept in contact with me throughout, he was so lovely and professional. Thank you Richard
02 July 2026
Lucy has been supportive throughout my purchase. Didn't put pressure on me. Friendly. Knows everything about all of the different options. Great help on handover too, helped me get myself sorted and set up on my new car.
02 July 2026
James was brilliant..excellent customer service!
02 July 2026
Everything went smoothly with swap over of cars.
30 June 2026
Fabulous friendly staff knowledgeable and talked me through everything I needed to know
29 June 2026
Great showroom and team. I liked the video response to my email enquiry, and the in-person experience was faultless. I loved the collection experience too, and I was given a great walkthrough of my MINIs features. I have already recommended to others
28 June 2026
Great customer service
26 June 2026
Lewis my sales guy went above and beyond. A credit to your team.
25 June 2026
Chris gave us the answers to every question, showed us the differences between the models and also the fun side of Mini, before coming to the dealership and meeting with Chris I wouldn't have considered a Mini, he's been perfect at every stage
24 June 2026
Great staff and fabulous handover!
22 June 2026
lucy and richard went out of their way to get me the car i wanted. they knew my budget and got me the paul smith that i wanted
22 June 2026
Kept me updated from day one till collection day exalant
21 June 2026
Care and knowledge is 1st class
21 June 2026
Excelet service in all respects
19 June 2026
Well looked after, Great service from Lewis at the Tamworth branch. Explained the process, kept in touch and was very helpful
18 June 2026
Lucy Allen went above and beyond to help
17 June 2026
Chris Wheeler and the team at sytner mini tamworth were awesome and made everything super easy for me
16 June 2026
Hayden was really helpful and kept me updated on the arrival of my new car
12 June 2026
The man that dealt with us was fantastic talked us through literally everything and made us feel we were making the perfect choice
12 June 2026
Chris Wheeler provided first class customer experience at every stage in the process from enquiry to order and delivery. Chris was very approachable and informative.
11 June 2026
Brilliant car and excellent customer service
04 June 2026
However it had to be returned on the same day due to a faulty rubber trim on the sun roof, but it was fixed quickly
03 June 2026
No hard sell just super knowledgeable customer service. Keira was amazing. I would recommend her to anyone buying a mini
03 June 2026
The sales person , Lucy, was just lovely and really helpful.
02 June 2026
I was completely satisfied with my experience purchasing my first mini car. From my first visit into the showroom staff were friendly, polite and very professional. Keira did my handover and I couldn't have had better customer service. Thank you.
02 June 2026
Everything was perfect, friendly, human and simple
02 June 2026
Welcomed, unhurried, all questions answered, reassured, extremely informative. Overall a very positive, efficient and enjoyable experience.
29 May 2026
Brilliant service from order to collection of vehicle. A great experience.
28 May 2026
Absolutely fabulous due to Chris, so helpful and professional
28 May 2026
James was professional and kept me up to date on the progress of my new mini. James was kind and considerate. Would definitely recommend him to my friends and family. The handover was very informative and showed us all the information we needed know.
28 May 2026
Great customer service shown by Richard Neal from start to finish. Extremely thorough with the handover process. Friendly team at Tamworth.
27 May 2026
Chris was Very thorough!
25 May 2026
Excellent and friendly service received. Chris made it a very pleasant and enjoyable experience
24 May 2026
The main reason was the sales executive Lucy , so professional and knowledgeable
23 May 2026
Wonderful service, we felt like VIP's, every question asked was answered, kept updated on our car, Richard and the Staff were wonderful, made us feel so welcome xxx
21 May 2026
The sales adviser, Richard was excellent however the decision to only give one physical key is a major flaw. Tamworth set up the digital key and then it was deactivated by the next day by mini. This is a major failure and highlights the risks .
21 May 2026
Really good communication throughout, no pressure, very knowledgable and friendly sales team
17 May 2026
Very welcoming and knowledgeable staff. We were looked after by James Madeley at Sytner Tamworth who patiently answered all our questions and made sure we felt accompanied throughout the process
17 May 2026
Chris was with us every step of the way, he explained the process clearly, nothing was to much trouble, he kept us updated on the progress of our new car. Thank you. ??
12 May 2026
James made the whole experience (from walking in to driving away) feel special, professional and genuinely enjoyable. He kept me updated, was respectful throughout the process, answered questions patiently, and made collection day unforgettable.
11 May 2026
Friendly staff on reception and Lewis was excellent. He made it very easy to buy a mini to the specification I wanted. When I arrived to collect my car, he spent time explaining various features. It was a great experience.
08 May 2026
Well Mr Hayden Jones what can I say. He's like my son. My one to one care has been fantastic. He has kept me upto date at each stage. On collection of my gem he was able to show me so much to get to me understand what a fantastic gem I really have.
07 May 2026
James at Tamworth was fantastic. He was brilliant throughout the process of ordering and receiving the car. Highly recommended
06 May 2026
I would have stated completely satisfied, but the date of registration was changed, which made the pick up date change. Unfortunately the mini insurance expiry date was not altered so it expired a day before I expected.
05 May 2026
The staff at the dealship were all extremely helpful and professional. James Madeley was a wonderful example of an employee any company would be proud to employ. He was very knowledgeable (and patient) throughout the process.
04 May 2026
This is the fifth car, I believe, purchased through your Salesman, Richard Neal, and he has always been professional and thorough in his dealings.
03 May 2026
A great car
02 May 2026
The whole experience from purchase to delivery was smooth, professional, and stress-free. Keira was incredibly helpful throughout, keeping me informed and making sure everything went seamlessly. She provided excellent customer service!
01 May 2026
He was very professional kind patient helpful and smart
30 April 2026
Lewis was amazing, he went above and beyond to ensure I was happy at every stage.
30 April 2026
Hayden was extremely helpful in sorting all my questions out with regards to my purchase.
29 April 2026
Through a quick process we were able to find the right car at the right price - very clear and precise in the process and the willingness to achieve the right deal
29 April 2026
From start to finish, Keira was brilliant! Knowledgable, responsive, warm and welcoming! She's a star!
29 April 2026
Richard Neal was supportive and helpful.
29 April 2026
We returned to Sytner Tamworth because of the previous experience from Richard Neal
28 April 2026
Very helpful, good information, not pushy.
28 April 2026
Made really easy by Hayden Jones our salesman. Start to finish he made it exciting experience.
26 April 2026
Keira was the perfect salesperson. We kind of knew what we wanted, so she was extremely helpful in putting the package together. The purchase of the Mini went incredibly smoothly.
19 July 2026
Friendly welcome on arrival. Was kept up to date and vehicle was ready for collection early.
15 July 2026
A quick call back, friendly and efficient
15 July 2026
Lucy was great throughout the process from booking in, updating me during the repair and also supporting the goodwill claim. Couldnt recommend her enough.
14 July 2026
A
13 July 2026
Service was good
11 July 2026
Overall good service from staff
11 July 2026
Service was done in given time. Very helpful
10 July 2026
The process was very smooth. Unfortunately i did not receive my Service video therefore one star removed
09 July 2026
Tamworth Mini always treat us extremely well and even though there is another Mini dealer extremely close to us, we still choose to drive the extra miles to go to Tamworth.
08 July 2026
Helpful and did works within timescale
08 July 2026
Works completed as expected and on time
08 July 2026
Service was carried out successfully
08 July 2026
Prompt work completed in the time slot given.
07 July 2026
Gemma and all the staff were fantastic as always
06 July 2026
Fuss free process and completed early
06 July 2026
Sarah was a delight and communicated well the whole The lady on reception whose name I can't remember was really lovely to chat to when I came to collect my over Overall lovely atmosphere I'll definitely be moving my car purchases to here now
05 July 2026
You have pestered me
30 June 2026
Extremely professional
22 June 2026
MOT and warranty repair carried out as expected.
22 June 2026
Repair completed successfully and in a timely way. Good communication and all were friendly and helpful
22 June 2026
All work carried carried car back same day
21 June 2026
The whole transaction was handled professionally, efficiently and in a friendly manner, both at the front desk and with my assigned representative.
21 June 2026
Ease of booking, pleasant environment to wait, speed of service and overall communication
19 June 2026
Job done well. Efficient and effective. All with great courtesy and respect.
18 June 2026
No issues.
18 June 2026
As usual great service given
18 June 2026
Excellent and friendly service
17 June 2026
Helpful and courteous service
17 June 2026
Gemma is excellent as normal
17 June 2026
Excellent service as usual , this was our 5th Mini from Sytner , staff were excellent and gave us a good deal on new mini cooper , Recommend Lucy Allan as she was excellent sales person.
16 June 2026
Chris Wheeler was brilliant through the process, I was not the 'easiest' customer with complex name issues due to marriage and holidays planned and Chris and the team at sytner tamworth fixed all the issues and made it as simple as possible.
16 June 2026
Excellent service, really helpful, great work done
14 June 2026
Top quality service
13 June 2026
The only issue I had was that when I booked in, I had been advised to bring forward a service element due in December to save multiple trips. However, when I arrived, ai was advised against this.
13 June 2026
Done within the time stated, kept informed as it happened.
13 June 2026
Did as required
12 June 2026
Process was simple
12 June 2026
After sorting out a date where I could wait while the work was carried out everything went smoothly.
11 June 2026
Efficient service by all.
11 June 2026
Great service and communication throughout
11 June 2026
Super quick service and Lucy was very friendly and professional! Couldn't recommend more!
10 June 2026
Great experience. Customer service was exceptional.
09 June 2026
Excellent customer service. Keira listened to my needs and excelled in achieving them
09 June 2026
Receptionist was really polite smiley and helpful as was the service representative . i stayed and worked while work was done and the chair was comfortable and as someone with a back injury that was really nice !
09 June 2026
All pleasant and easy
07 June 2026
Easy to book service online Good communication Friendly staff
07 June 2026
The centre is tidy, clean, and comfortable. The customer service team knows exactly what the car needs to check and fix, which saves me a lot of time and money.
07 June 2026
Sarah was very helpful and managed to shuffle timings to accommodate the tyre so I could attend a meeting
07 June 2026
Always room for improvement
06 June 2026
Clear communication, very friendly, excellent explanation of the service. Many thanks to Sarah Pajor for sorting everything out.
06 June 2026
I was completely satisfied with the customer service I received at Tamworth mimi. Everyone I had dealings with was very friendly and polite. Keira handed over my first new mini and I couldn't have had better customer service. Thank you Keira.
06 June 2026
Mini accepted work even out of warranty
05 June 2026
Efficient, good video of car condition etc
04 June 2026
Car booked in straight away and problem fixed. Lucy kept me up to date on progress throughout
02 June 2026
Holly was very good and supportive. She took ownership when Lex Autolease were being slow with authorising a replacement tyre to ensure I could collect the car the same day
02 June 2026
I was very satisfied
31 May 2026
Everything went well. Lucy was a very good service advisor.
31 May 2026
Communication from start to finish was excellent.
31 May 2026
Work well done and friendly service
31 May 2026
A lovely welcome when dropping car off for service. A detailed video update from service engineer showing vehicle health check and a full explanation of the service detail/findings upon collection of vehicle. A really good experience start to finish.
31 May 2026
From walking into the showroom. To speaking to Chris about my the car and the motability, everything was friendly professional and Chris really showed his customer skills and car knowledge and we placed the order that day .
28 May 2026
Pleasant.very helpfull
28 May 2026
Easy and friendly
28 May 2026
Well informed the condition of the car . Valet good. The only downside was the long waiting time. It did exceed the waiting time from the time we brought it in.
28 May 2026
Friendly polite staff
27 May 2026
Customer service was excellent, work carried out very quickly
27 May 2026
Always get great service
27 May 2026
Really professional from arrival to departure. Plenty of communication and updates, coffee and biscuits.
27 May 2026
Service carried out ahead of schedule and staff kept us informed of progress
26 May 2026
Great service, staff are friendly and courteous
25 May 2026
Helpful Thorough Explained clearly
24 May 2026
All okmuch better than last year.
22 May 2026
prompt service, were able to get my car booked in in a timely manner
22 May 2026
Friendly and efficient
21 May 2026
Slick and professional
19 May 2026
Very good communication throughout and seemed to genuinely want to provide a good service
19 May 2026
Good service
18 May 2026
Plenty of appointments available Throughout the days Sarah Pajor kept us really well informed
18 May 2026
Staff were welcoming and efficient car came back clean
18 May 2026
I was kept informed through out the service process. Lucy was very attentive and the service engineer was very professional who answered my queries clearly and thoroughly.
17 May 2026
Everything done fine.
17 May 2026
Did the work while we waited and kept us up to date throughout
16 May 2026
Great service from the sales person and the finance team throughout our purchase
16 May 2026
I was satisfied that they have done the job they were tasked to do.
15 May 2026
Everything was very smooth - Lucy looked after me with sorting out my hire car and making the handover of my car very smooth
15 May 2026
Reviewed upconing appointments & where possible grouped jobs together for less visits
15 May 2026
Quick & informative & kept me updated throughout
13 May 2026
All good
13 May 2026
I had such a brilliant experience from start to finish, James kept me in the loop and was able to answer all questions
13 May 2026
Work completed ?? n time and friendly service
13 May 2026
They were efficient and effective
12 May 2026
The service which we received from Lucy was brilliant. Thank you for your help
12 May 2026
Very professional - and kept me informed at all times .
11 May 2026
Service dept Sarah was easy to communicate with, friendly and responsive to my questions.
09 May 2026
Staff were welcoming, kept me informed and provided an excellent service.
09 May 2026
In this experience, I generally received the service I expected from your brand, and it met your brand's quality standards.
08 May 2026
Everything completed as requested. Great customer service from the girl when I arrived
08 May 2026
Fantastic service! Loads of information, super helpful, fabulous, brilliant is all i can say !
08 May 2026
Customer Service was great, Lucy was really friendly and helpful. Also great timing letting me know when to be back at the same time as the car being ready to collect. Really helpful on a busy morning. Thanks Lucy.
07 May 2026
Outcome and support provided to help me get the best outcome were great. The communication however was relatively poor with very little lay explanation provided to what the issue was or what was being done on my vehicle.
04 May 2026
The staff were welcoming, friendly and informative. All details and expectations were clear so I knew what to when such as arranging insurance and bringing my licence. Lewis was great.
03 May 2026
James Madley is very professional patient with me as my 79 kind and very helpful
03 May 2026
No issues
03 May 2026
Overall good. The service and MOT were completely quickly and there were no surprises. The only drawbacks were that my Mini App did not tell Sytner Tamworth about my booking. Thankfully I called them to make sure.
03 May 2026
The team were very professional and helpful in dealing with my car repair
03 May 2026
Friendly staff,kept informed
02 May 2026
Excellent service
02 May 2026
Completely satisfied
02 May 2026
Excellent service, Sarah was above and beyond, knowledgeable and happy to assist, receptionist was very welcoming
01 May 2026
Overall my experience was good. And my issues were sorted on the day.
28 April 2026
Work carried out in a timely manner. Simple drop off and collection to suit me.
26 April 2026
Tamworth is a very friendly professional dealership. I was greeted well and taken care of over a few days.
26 April 2026
Excellent service
26 April 2026
Gemma was very polite and dealt with any issues positively.
26 April 2026
Holly on reception was lovely to greet me when I arrived. Sarah was so thorough and helpful, Mark in service explained things so well. Very impressed with the whole process.
26 April 2026
I booked an appointment a few days before my MOT expired and was very happy with the work carried out. Lucy Cadman dealt with everything promptly and very efficiently and kept me updated with all work that was required and carried out on my Mini.
25 April 2026
Had great service from start to finish. My only comment was the person i was communicating with felt pushy when try to get me to purchase items for the car and. The chap who carried out the service was absolutely amazing though and so thorough!
FIND Sytner Tamworth.
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 15:00
- Sun:CLOSED
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
14 July 2026
From the start of the process to its conclusion the purchase was handled in exemplary fashion with our interests at the centre of it all. James was patient, polite and understanding of our questions for more information.