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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
236 ratings and 206 comments received in the last 90 days.
25 March 2026
Keira was incredibly helpful and kept me up to date regularly. The whole process was incredibly smooth, couldn't fault the service I received from Keira and the Sytner Tamworth team.
25 March 2026
Lucy Allan was very helpful
24 March 2026
Keira at Tamworth dealt with my order courteously and efficiently.
24 March 2026
Keira was an absolutely fantastic sales person - friendly, professional, and genuinely attentive from start to finish. She really took the time to listen to my needs and made sure every detail was perfect when ordering my new Mini.
24 March 2026
Lucy was fabulous, she sorted the finance quickly and was very polite and patient. She clearly knew her stuff about the car and helped get everything set up. Phone, In car assistant, keys etc. Made it all very smooth.I'd definitely buy from her again
24 March 2026
Every question answered in layman's terms. Didn't feel pressurised.
21 March 2026
Chris Wheeler was excellent! I have had a number of minis, he was very knowledgeable and introduced me to the new model. I was kept informed during the build and was able to see the car before preparation to decide on tints and bonnet stripes
21 March 2026
Lucy Allan was brilliant all the way through.
21 March 2026
Lewis helped us through the whole process. Answered all our questions and made everything quick and easy.
16 March 2026
Amazing
16 March 2026
Chris was fantastic at helping remove all the stress of purchasing and collecting our new car, important but not over the top updates throughout the the process made it feel personal and exciting
16 March 2026
Courtney was very helpful and efficient. I purchased my first mini and the process was simple and I love my car. Thank you.
16 March 2026
Very friendly and knowledgeable sales staff. Great handover experience.
16 March 2026
Everything was as perfect as it should be be. Great staff great product
13 March 2026
Everything about our experience with Mini was incredibly positive. Chris was fantastic from start to finish, both when it came to discussing our options with us, but also in his obvious desire to ensure we were nothing short of completely happy.
12 March 2026
Excellent service from start to finish
12 March 2026
I had an excellent experience buying my car thanks to the outstanding service from my sales associate Keira . From the moment I walked in she was friendly, professional, and genuinely interested in helping me find the right car.
10 March 2026
Lucy was brilliant, knowledgeable and super helpful
09 March 2026
always 100%
09 March 2026
Great service. Thank you Chris
08 March 2026
Really simple to exchange my old car and configure my new car - all the packages were clear and I was able to get comparison to other models and vehicles to make the right choice. Collection was smooth and the digital process was easier this time.
08 March 2026
Lucy Allen was superb. She was so helpful, explained everything so clearly and nothing was too much trouble for her. She was clearly extremeley knowledgeable about the cars and was able to answer all our questions. Thank you Lucy!
07 March 2026
Excellent customer service from the moment I stepped into the dealership to make enquiries to the moment I drove away in my lovely new countryman
07 March 2026
Chris Wheeler is brilliant. He kept me updated and the customer service is outstanding- thank you.
07 March 2026
Excellent service, answered all my questions and queries throughout the process
07 March 2026
Richard Neal has been excellent
06 March 2026
Richard, Chris and Nathan were all instrumental in helping me to complete my purchase and I'm grateful to all of them, thank you.
06 March 2026
The knowledge of the vehicle that Chris Wheeler relayed to us was very helpful & supporting.
05 March 2026
Friendly and knowledgeable service.
04 March 2026
Richard was very helpful with handover and answered every question I had regarding the car . Chris on reception was always so welcoming when visiting the dealership , she is a credit to Tamworth mini . Courtney was very helpful when ordering the car
04 March 2026
All good Everything was explained & dealt with efficiently
04 March 2026
Chris was fantastic and kept me updated
03 March 2026
Everything was explained fully, nothing too much trouble for Chris or Dan. Excellent service
01 March 2026
Great experience all tound
27 February 2026
Very good service from both sales staff Damian Hannigan and financial support Richard
25 February 2026
1st EV and very pleased
24 February 2026
Friendly, helpful and professional staff. Good communication throughout. The staff made the handover special.
19 February 2026
1st class service a fantastic product my first mini and ot will not be my last I'm very very impressed
19 February 2026
Lucy was very helpful, friendly and professional throughout the process: she understood my specific requirements. I loved the disco presentation of my Mini!
16 February 2026
Keira was great and talked us through the whole process with lots of knowledge.
15 February 2026
Completely satisifed with the who experience
15 February 2026
All staff was great very helpful Richard Neal very helpful and explained everything in detail Felt very looked after
15 February 2026
James was extremely helpful throughout the process
11 February 2026
Great customer service, very helpful salesman without being overbearing on every visit, lots of information and extra effort to get handover on a convenient date.
09 February 2026
Chris at Mini had my car ready and waiting. Infact, it was the best experience I've ever had. My was on a turn table .. loved it!
01 February 2026
Chris made me feel very comfortable when we came into mini , Chris is very noligeable and professional ,especially as I had never been in the position to use mobility before, Chris made the whole experience informative and a pleasure very impressed
28 January 2026
excellent customer service from start to finish from both Lucy Allen sales executive and Richard Goring business manager.
18 January 2026
Every member of staff was helpful and welcoming. The entire experience was wonderful from start to finish the team were amazing especially Chris who truly made it an enjoyable and stress free experience
02 January 2026
Quick & hassle free
02 January 2026
Experience was great and updates were good .
02 January 2026
Good experience.
25 March 2026
All queries addressed speedily and good communication throughout
24 March 2026
Keira dealt with my mini order both courteously and efficiently.
24 March 2026
Very friendly and efficient
24 March 2026
Fast and matter of fact work. The job was done well, and the health check was useful.
23 March 2026
Your staff are perfect in every way
23 March 2026
All went to plan as I waited for the car Time etc as told to me
22 March 2026
Fantastic service! Truly outstanding.
22 March 2026
Worst experience. Elec fault on new mini. Mini repair adv to go Tamworth who would be informed and look at car as priority. Arrived, not aware and would not look til mon. Had to hire a car, begged them to look, agreed 2 days later. Took 20min to fix
22 March 2026
All round brilliant, efficient and friendly
21 March 2026
Everything was as expected. Communication was excellent. I was kept informed throughout the process.
20 March 2026
Because I'm Still having on going problems with my new car purchased from yourselves .
20 March 2026
Good service and felt Well looked after
20 March 2026
Incredibly professional service from mini- from the booking of the service right through to collecting the car at the end of the day. Thank you to Sarah Paynor in the service dept who is alway brilliant.
19 March 2026
The service was absolutely wonderful. I was kept informed about what was going to be done to my Mini Countryman and when I went to pick it up afterwards, the car had been valeted. Service with a smile
18 March 2026
Efficient
17 March 2026
Excellent service. Very efficient. Friendly staff
17 March 2026
Efficient effective timely appointment, quality video health check.
17 March 2026
I felt the journey from phone call to drive away was just what I needed ...
16 March 2026
Service team were lovely, the process was smooth and I was very satisfied with the service.
16 March 2026
Everything completed as expected
16 March 2026
All issues were addressed
16 March 2026
Very helpful and friendly and was looked after in the showroom.
15 March 2026
Great service. Every one very nice and kind .
15 March 2026
I was very pleased with all aspects of my visit to MINI Tamworth on 10th March when I had my Annual car service and MOT. A big thank you to everyone who looked after myself and my car. In particular Lucy who kept me updated on the servicing progress.
14 March 2026
Took a very long time - more than 2 weeks - to find the fault and fix
14 March 2026
Always good service and feel well looked after.
13 March 2026
Perfect customer support
12 March 2026
Friendly professional staff in a clean and welcoming environment.
12 March 2026
I was dealt with efficiently and the problem was fixed in a timely manner. I was really impressed with the first class service I received.
12 March 2026
Everthing good but super expensive
12 March 2026
Always great service at mini Tamworth
12 March 2026
Very friendly staff, made me welcomed while waiting.
11 March 2026
Lucy was really helpful, friendly and went above and beyond my expectations.
10 March 2026
On time and job well done
09 March 2026
Excellent for friendly service and kept and well informed on vehicle progress
08 March 2026
Very well looked while I was waiting Friendly staff - Lucy and the mechanic who carried out the work both took time to keep me updated and discussed everything with me thanks to them both .
08 March 2026
Impossible to talk directly to sytner. Left 3 messages no call back. Eventually given Whats App to communicate. They said it required engine oil replacement approx £200. Then further communication said needed diagnostics £150 in the end £820 charged!
08 March 2026
Always helpful good customer service. Sytner should be proud of the Mini Tamworth team With my job role I deal with other motor manufacturers and they pale into insignificance compared to you
07 March 2026
Excellent knowledge and friendly service with no unwanted pressure. ??
06 March 2026
Lovely welcome and well informed as to what was going to take place
04 March 2026
Excellent service
04 March 2026
Brilliant service from Richard at Tamworth, from start to finish. Very professional.
03 March 2026
Very helpful and prompt service.
03 March 2026
Staff always so welcoming and a good service. Everything is always explained well
03 March 2026
The staff are very friendly and Mini centre is very clean and welcoming
02 March 2026
I always receive attentive service at Mini Tamworth staff are very professional and polite and informative. Unfortunately the new automated booking system via phone is somewhat frustrating and time consuming over a 90 second phone call to the branch!
01 March 2026
Staff very welcoming, felt at ease and confident knowing my car will be properly checked and serviced
01 March 2026
Completely satisfied. No problems.
01 March 2026
Made to feel welcome.
01 March 2026
Very efficient service from Lucy and the car was handed back within the agreed timeframe
28 February 2026
Polite and helpful staff and engineer
26 February 2026
Always get a proffessional service
26 February 2026
We were travelling on by train and asked if the reception so call us a taxi, but he just gave us a number written down. Not bad but not helpful
26 February 2026
Lucy was very helpful when I discussed the cost of the repair
25 February 2026
Excellent service with free drinks and snacks
23 February 2026
No issues - very helpful.
22 February 2026
Tamworth Mini went above and beyond during the service. Not only did they fix my washer pressures but also removed a large dead rodent found in the engine bay. Well done guys.
21 February 2026
My dashboard issue wasn't sorted because it rectified itself prior to coming in but big shout out to the guy on reception who helped to reset my app and spent time in my car sorting this for me. Really appreciated his help and mechanics video was fab
21 February 2026
Fault was found quickly and meant our time away was free from worry.
21 February 2026
The car was serviced well and met my needs as I needed the car back by 4 and it was ready in time
19 February 2026
Very impressed
19 February 2026
prompt and kept informed
17 February 2026
Very helpful staff.
17 February 2026
I was very happy with the frank way the repair was handled and that work that wasn't required but quoted wasn't done for the sake of it. It shows true value and trust.
16 February 2026
Personnel i came into contact with we're great. The costs not so much.
16 February 2026
Work carried out on time and to the cost agreed
16 February 2026
As always made to feel welcome, kept informed during the day about progress of service and mot.
15 February 2026
Very good service was impressed with video update
15 February 2026
great staff, efficient drop off, kept informed of progress and efficient collection..the booking in online was clunky... I would rather deal with a person as soon as the phone is answered. Not so impressed with the curtesy vacuum clean...
15 February 2026
I always get good service from Mini in Tamworth
14 February 2026
Reception lady , was very friendly, and offered me refreshments
14 February 2026
Sarah was very helpful throughout, in particular in securing goodwill on the repair.
14 February 2026
Lovely welcome at reception. Polite and helpful staff.
12 February 2026
Efficient and friendly. Looked after my little girls really well whilst we were waiting.
12 February 2026
Always very helpful and so friendly and nothing is too much trouble
11 February 2026
Sarah was fantastic. Had problems with my car which were swiftly resolved.
11 February 2026
Always easy to find and book an appointment through the app making the process easier On arrival the attention is quick and clear
10 February 2026
Five star service from Drew. Thank you. Responsive and persevered with a tricky job. Kept us informed with progress and costs.
10 February 2026
Everything I asked for was done.
10 February 2026
Very helpful.
08 February 2026
Communication second to non. Made a double booking for 2 of our lease vehicles (one was originally booked in elsewhere but we were having issues getting the mot carried out) Your staff were very accommodating and we were kept in touch throughout
08 February 2026
I felt abit pressurised by the 2 salesmen in the shower rooms
07 February 2026
Excellent communication and very helpful staff.
07 February 2026
Everything went well. Staff friendly and informative.
07 February 2026
Good communication and ease of booking
07 February 2026
Always a friendly service
05 February 2026
Attentive customer service from reception and service staff
04 February 2026
Great Service
04 February 2026
Personal and helpful service
04 February 2026
All expectations of a five star service were met. Thank you
03 February 2026
Excellent customer service. Staff prepared to go the extra mile to solve problems.
03 February 2026
Drivetrain fault warning under warranty advised to switch off engine & restart if happens again, so not sorted, charged £180 for brake fluid change.
03 February 2026
The process of booking the appt is simple, service staff inspire confidence. Very straightforward.
03 February 2026
Team at Mini were great. Disappointed that Mini as a company were unwilling to repair or contribute to the repair of a failed heater box, a common fault due to poor design. The vehicle has only completed 35,000 miles. It should not have a fault yet
03 February 2026
Very professional
03 February 2026
Sarah in service was as usual excellent
02 February 2026
I recently visited tamworth sytner for my mot, I was dealt with by Sarah pavor, I was kept informed throughout my cars stay at sytner,
01 February 2026
Sarah P looked after every detail of this booking at sytner Tamworth
01 February 2026
Great service
31 January 2026
Easy booking, friendly and helpful staff. Quick service within the given time frame. Leaving with a car feeling new again
28 January 2026
Easy parking in the service bay. Met by a member of staff to escort me to reception. Contacted Gemma ( I think) to inform her of my arrival.
28 January 2026
Always a warm welcome from staff at Sytner, Tamworth. Easy booking system that allows a convenient day and time for my visit and the maintenance and service is first class
28 January 2026
Great staff and very efficient
28 January 2026
Both the car Coalville from Laura Jane Rayner(scamer) and her partner Kieran Rura(scamer) paid £1400.To be sure the car is in safety driving status have they promised to me,I made full service check Sytner Tamworth Mini.
27 January 2026
Friendly service. Good reception upon entering. Smooth process.
27 January 2026
Service was great but feels expensive.
27 January 2026
The girls and boys at Tamworth Mini pulled out all the stops and got a straightforward job done in double quick time. It involved contacting the nearby BMW garage, where Andrew Peet took good care of me during the short time I was there.
27 January 2026
Good communication
27 January 2026
Great customer engagement.very timely
27 January 2026
Excellent personal service from Sarah
27 January 2026
Friendly staff -kept informed of vehicles progress
26 January 2026
Good experience kept me informed
26 January 2026
Friendly. Efficient.
23 January 2026
I always have special treatment as I have been with you for many many years, Sarah used to look after me in Birmingham, then Beth at Tamworth, Richard who sold me my last car looks after me. And as you can see I return!
23 January 2026
Polite, friendly service
23 January 2026
Hassle free and well informed. Friendly staff, always ready to help.
22 January 2026
Excellent service but quite expensive
21 January 2026
Pleasant helpful staff
21 January 2026
Helpful and timely. Great communication. Very friendly. Well looked after whilst waiting at the dealership. (by the young lady on reception , also Sarah re the service and also Damien). Informative video of the service too.
21 January 2026
Unhappy with the mix up between a booking for the service and fitting the door seals. Also, I had to wait 2 hours plus for a simple job and have to have a full review even when it has been in the workshop 3 days before.
21 January 2026
They were pleasant, did what they said they'd do in the time they said it would take. Their tea was awful though!!
21 January 2026
They did what was expected
21 January 2026
Love minis always first class service
21 January 2026
Drop off was simple and fast. Very efficient.
20 January 2026
Same problem with brakes as a year ago. Had replaced overheated disc and oars last time but not found route of problem. (Handbrake callipers sticking)
20 January 2026
Excellent service. Friendly staff
19 January 2026
The service provided by efficient, the staff were really helpful.
19 January 2026
Wrong part was delivered, only told this after waiting 2 hrs
18 January 2026
All was done as expected
18 January 2026
Everyone had a positive attitude
18 January 2026
Great service as always from rich and the two ladies one on reception one in the service department.
17 January 2026
I was told clearly what would happen at the appointment with clear instructions in a friendly manner
17 January 2026
Everything clearly explained by Sarah
16 January 2026
Mini are just fantastic, even with high prices it makes it all worth it. I drive away knowing all has been done correctly and with the right parts. The staff are amazing across the board and nothing is ever too much.
15 January 2026
Sarah was really good, she explained everything and kept me informed.
14 January 2026
Easy to book in and quick follow up to let me know car was ready
14 January 2026
Very efficient and good communication
14 January 2026
Lucy on reception and Lucy in the Service department were helpful and knowledgeable
13 January 2026
From booking the service to arriving, we were dealt with politely and efficiently. On arrival i was told how long the service would take and asked if i wanted the car washing. Was offered a car and somewhere to work whilst the service was completed.
11 January 2026
Very good service.
11 January 2026
Staff were polite on arrival a NY d helpful throughout. Video of work done on Mini was very helpful and informative.
11 January 2026
Taking my car to the mini service team is always a joy as it is stress free
11 January 2026
Service completed but experience was disappointing, team tried to change the agreed price, disregarded my concerns about mechanical problems and cosmetic fails, feel like the team didn't care and car is still not right. Still awaiting call back.
11 January 2026
Prompt service. Pleasant staff.
10 January 2026
Hello I haven't had the work on my car done yet. I wasn't to impressed with the courtesy car clean if it was supposed to be in and out the interior was still dirty
09 January 2026
Professional and efficient experience. Everyone I spoke to on the day was helpful and friendly.
05 January 2026
Keep me informed throughout
05 January 2026
Great service
05 January 2026
Great service and good communication
05 January 2026
In for diagnosis but couldn't fix fault as intermittent and it didn't show on the day
04 January 2026
I was kept informed throughout the service of my car.
03 January 2026
Friendly, helpful staff.
02 January 2026
A really quick service which is good as it was over the Christmas period.
01 January 2026
Service experience was not good in this case. I didn't feel the issue with the window was properly investigated, and when I came to pick up the car the issue had not been resolved. I had to demonstrate the problem and leave the car overnight.
FIND Sytner Tamworth.
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Kinson Drive, Tamworth, B78 3JF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 15:00
- Sun:CLOSED
Phone
- 01827 309 001
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
25 March 2026
Excellent