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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
241 ratings and 184 comments received in the last 90 days.
05 August 2025
mini Tamworth were easy to deal with and made buying and picking up the car a pleasurable experience
05 August 2025
Information was good. Product knowledge excellent and great person to deal with
04 August 2025
Very professional and competent sales representative.
03 August 2025
Very professional and friendly staff
02 August 2025
Faultless sales process with careful attention to needs and requirements. Efficient handover with a full and unrushed explanation of vehicle features.
31 July 2025
Nathan was great , I didn't feel pressured and he was patient and knowledgeable
31 July 2025
Richard helped get the right plan for me and explained the process throughly
30 July 2025
Could not fault overall experience
29 July 2025
Everything was perfect, and didn't feel rushed.
29 July 2025
All on time and very professional
25 July 2025
A very good experience overall with special thanks to Damian Hannigan for making it special. Unfortunately we were unable to collect the car due to problems with registration but Damian delivered it to us the same day.
23 July 2025
Quick and easy transfer of ownership and picking up the car. Car was delivered in 2-3 days
23 July 2025
I was very happy with the service from start to finish, particularly with the help from James Madeley in Tamworth
23 July 2025
Quick and efficient, really enjoyed the car spinning round while music played
22 July 2025
The Salesperson Chris Wheeler was all one could wish for. Attentive, informative, courteous and advising thoroughly.
21 July 2025
Outstanding customer care. Knowledgeable staff
17 July 2025
Was informed all the way
16 July 2025
Damon was very helpful and kept me informed.
15 July 2025
No stress
15 July 2025
We dealt with Lucy Allen and her attention to detail was superb. She kept us informed at all stages as did her colleagues when she was on holiday. Handover was swift and enjoyable.
15 July 2025
Chris and staff very approachable friendly and knowledgeable
08 July 2025
I went in feeling quite daunted by the whole process of purchasing a new car on my own as a single female. Lucy at Tamworth was just fabulous and without any pressure, supported me through the process and guided me every step of the way.
08 July 2025
Keira was brilliant 10/10 however do feel the personal touch is lacking with all forms etc after sale agreed being digital on an app and online
03 July 2025
Richard was friendly and helpful
03 July 2025
From the moment we stepped into our local Mini dealership we were made welcome and felt valued as a customer.
03 July 2025
Everyone at the mini centre were lovely, we just walked in to have a look and came out buying one.
02 July 2025
Damien was fantastic, I only intended to go and test drive I wasn't planning to buy so quickly but it was just a great experience all round
01 July 2025
DAMIAN AT TAMWORTH SYTNER IN SALES WAS EXCELLENT
27 June 2025
Accommodating our requirements
18 June 2025
Good
18 June 2025
Great customer service
18 June 2025
Great experience
12 June 2025
I believe the above says it all, fantastic service.
11 June 2025
Again, great product & customer service
10 June 2025
Jane Madeley was fantastic from start to finish! So helpful even though I was the fussiest customer. But he listened to everything I wanted and I love my new mini!!
06 June 2025
Very welcoming understanding staff.
06 June 2025
Lovely girl
04 June 2025
Chris was very happy to help at any given time and even phoned after delivery to check we were happy with the car
02 June 2025
Great setvice
01 June 2025
Very good communication always being kept informed about the delivery and process of my car
31 May 2025
Good communication and service
29 May 2025
Great experience, Keira Rooke was most helpful and knowledgeable, great customer service.
28 May 2025
Superb service from Nathan at Tamworth. Extremely professional and very knowledgeable about all aspects of my new car. Made the process from purchase to driving away absolutely flawless. A real credit to Mini and the Sytner team.
25 May 2025
Everything done easily
24 May 2025
Dealt with Lucy at Tamworth. Superb. Very professional, friendly and excellent pre and after sales communication. You're lucky to have her in the team.
23 May 2025
Keira at Tamworth looked after me and made sure I was happy
23 May 2025
The experience picking up my new car was great
21 May 2025
The customer service is exceptional.
21 May 2025
I was generally very satisfied the only thing was the delivery of the car took a bit longer than expected.
12 August 2025
Completely satisfied. Nothing further to add
12 August 2025
Totally satisfied
11 August 2025
Great centre with care and help
10 August 2025
Did what was expected
10 August 2025
I know my mini is in good hands & will come out better than it went in
09 August 2025
Very prompt, easy to book and friendly staff.
09 August 2025
No problems and the work was completed quicker than expected.
09 August 2025
Turn around time great experience ok however some issues: Ordered an air freshener however it wasn't installed which normally wouldn't be an issue however i couldn't fit it and so I've got an 11 mile round trip back to hopefully get installed.
05 August 2025
Easy stress free process
05 August 2025
All of the staff are welcoming, friendly and professional. Always made to feel like a valued customer. Gemma kept me informed from start to finish when I dropped my Mini off and she went above and beyond with her outstanding customer service :o
05 August 2025
Nice people
05 August 2025
Updated throughout the appointment
04 August 2025
Gemma in service was great.
04 August 2025
Finished in time. Quick and efficient. Very good service.
03 August 2025
Done everything that needed to be done and super fast too.
02 August 2025
We received a break down message about our mini with mechanic speaking through it
01 August 2025
Informed did not need service that was booked Did seem to take a long time just to change wiper blades
31 July 2025
Professional and friendly
31 July 2025
Everything went as planned and my car was returned promptly
31 July 2025
Again, rental car waiting, paperwork prepared and overview (video) helped me understand my car a bit better.
31 July 2025
Pleased with all the service l received.
29 July 2025
Great service, kept updated along the way
29 July 2025
I was impressed by the professionalism
29 July 2025
..
25 July 2025
as above
25 July 2025
The cars are good value for money. Love the brand. Lucy Cadman my service adviser, was amazing and is a credit to your company. I was nervous about taking the automatic curtsy car. She went above and beyond to ensure I felt comfortable before leaving
24 July 2025
Great communciation and customer service. Well informed throughout process
24 July 2025
They went out of their way to solve my issue
24 July 2025
No service video or updates during service. Just received a text to say car was ready for collection
24 July 2025
Good communications, endeavour to solve problems if they arrise
24 July 2025
Managed to book the car in at fairly short notice, warranty repair hire car organised and speed of repair exceeded expectations.
24 July 2025
spoke to manager never came back to me
21 July 2025
They carried out the work professionally and I was looked after superbly whilst waiting.
20 July 2025
My car was in for mot. Gemma was very helpful and her advice was sound and professional.
20 July 2025
See previous answer
20 July 2025
No issues
17 July 2025
I was really satisfied with the service the only thing that would have made it 10/10 and 5 star would be home collection and a hire vehicle
17 July 2025
service was great. they didn't find the squeak i mentioned. but they did try. but story did offer to re look at it again for me.
16 July 2025
.
16 July 2025
Very informative.
15 July 2025
Excellent work carried out and having visual report really interesting. The lady who looked after me was really friendly and professional and would recommend her for her courtesy
15 July 2025
See above
14 July 2025
Booked me in the day before & had my car back early afternoon
13 July 2025
Couldn't praise enough. Gemma explained everything in a way that a layman like me could understand!
12 July 2025
Recall request. Thorougher review of the vehicle, detailed report and suggestions on what needed changing. Great service and no over selling. Brad was very polite and helpful.
09 July 2025
All so straight forward, efficient and very attentive staff. Brilliant service with speed.
08 July 2025
Really efficient and friendly staff
08 July 2025
I had got the dates wrong but were able to fit me in and have it finished at the time I needed.
08 July 2025
As i am getting on in years they always help me and advise me.
07 July 2025
Same as above, the service team were ace
07 July 2025
Friendly staff and work completed in timescale
06 July 2025
It's always a pleasure to be at Mini for a service etc
05 July 2025
Nice friendly staff, regular updates, fast service
05 July 2025
Service carried out when said and I was was contacted as promised when ready to pick up
05 July 2025
Very happy
05 July 2025
Friendly and professional
04 July 2025
Service for the vehicle and for me was fast, efficient and friendly
04 July 2025
We were kept up to date by video, and James was amazing...instantly dealt with any queries and resolved problems without taking a breath!
04 July 2025
Sarah explained that my car needed a service plus MOT. I received a video showing a health check, so fully informed.
03 July 2025
Could not have done more!
01 July 2025
Kept us informed
28 June 2025
The M.O.T was carried out .my car passed .The job was completed
27 June 2025
Great Communication from Gemma
27 June 2025
Again very efficient
26 June 2025
My car initially came in for a part to be replaced on recall, I know have a car that has a rattle that is apparently nothing to do with what has been done but was not there prior to the visit.
26 June 2025
Great service on the car and great customer service
26 June 2025
Excellent Service. How ever over £540 is more than my hisbandaid for a muchbigger and expensive car. I have mini cover due to the issues with my other monis, so had to use Mini.
26 June 2025
Friendly and efficient staff. Take great care of customers and their cars
25 June 2025
having viewed the video we weren't convinced that the cords were heavily perished, the vehicle was taken to a tyre specialist who confirmed our suspicions, they stated that the cords were NOT perished nor were they visible, i did not need new tyres
24 June 2025
Lucy was both excellent to deal with and also very well informed about the cars we were interested in.
23 June 2025
From Booking the appointment to the end of the service, all the staff I dealt with were knowledgeable, helpful friendly and professional Car is driving really well since the service too .
23 June 2025
Very Smooth process bur rathe expensive for just an oil change
22 June 2025
Nothing to much trouble
22 June 2025
Well organised
22 June 2025
Although I asked the service receptionist upon collection, the light saying service due is still displayed upon starting up my car?This is annoying as I was told it wouldn't display?
22 June 2025
Quick and efficient supported by a video for transparency
22 June 2025
Lucy was really helpful and friendly
21 June 2025
The repairs were done quickly and well
21 June 2025
Made to feel welcome when we dropped the car off and everything was very efficient.
21 June 2025
The car was due for its MoT. It was arranged without fuss with the customers needs always to the fore.
20 June 2025
Sarah was excellent and kept me informed every step of the way
18 June 2025
I gave 5 stars but it didnt show I am very satisfied loved the mini they gave me for the day
17 June 2025
I was looked after very well by Lucy, who arranged the repair and kept me up to date with progress. I was a bit disappointed by the courtesy car, as I (now) find non-Electric Mini(s) much harder to drive and less comfortable.
17 June 2025
Worked within the times given
17 June 2025
The whole process was delivered efficiently and pleasantly
17 June 2025
Lucy Cadman was perfect- attentive and informative.
17 June 2025
The team at Sytner went above and beyond - thank you!
16 June 2025
Again excellent service
15 June 2025
Checked in online but then a slightly frustrating wait to check in at the dealership
15 June 2025
Easy to arrange
15 June 2025
My problem still was not sorted and it's not gone aqay
15 June 2025
Welcoming and friendly
12 June 2025
Sytner Mini provide amazing service, the advisor are always please to see you Nd always look after there customers whether your buying or just getting you car serviced.
10 June 2025
No problems, helpful staff.
10 June 2025
Gemma was great, really informative and made sure the process was as fluid as it could be.
10 June 2025
All good
10 June 2025
They couldn't have made the service any easier.
10 June 2025
Quick and easy service
10 June 2025
No issues
10 June 2025
I was quoted a price for service & mot by head office. On arrival I was quoted a higher price but this was rectified on checking. Somehow the wrong quote had been put down for me on your system.
07 June 2025
Good service
05 June 2025
Lovely staff.
05 June 2025
Lucy was very good & communicated everything politely & accurately. Unfortunately the complimentary car wash was not as good.
05 June 2025
everything right
05 June 2025
Excellent service
05 June 2025
Good service from Gemma. Thanks
05 June 2025
It all seemed to go smoothly but I was promised a complementary wash and vacuum but it seems the forgot to vacuum my car ? !
02 June 2025
All ran very smoothly
02 June 2025
We have been informed that the brake pads will need replacing soon. Again we have only had the car 6 months and we thought they wouldn't need changing for a while. We shall wait for brake sensor to come on.
02 June 2025
On time service and nice environment to work in whilst waiting
31 May 2025
Always informed with clear information
29 May 2025
Friendly and efficient
29 May 2025
As above
29 May 2025
Very good welcome / updates / overview video of car when being serviced. Only thing which could potentially have been improved was car wash but I am being picky!
28 May 2025
Overall very happy though original quotation for two new tyres was questioned and subsequently adjusted.
28 May 2025
Polite and helpful as always.
28 May 2025
Because I was satisfied with the service I received
28 May 2025
Gave me the information i needed. Comfortable waiting area. Attentive and polite staff
28 May 2025
The staff were friendly and looked after me.
28 May 2025
I was more than satisfied. I was kept thoroughly informed throughout the procedure.
28 May 2025
Looked after really well
28 May 2025
I have mobility issues & everyone in the team was kind & helpful regarding my recent car service
28 May 2025
Customer service is first vlass
27 May 2025
They did a good job
24 May 2025
Everything was completed without complications
23 May 2025
Problem sorted quickly - The free valet was not good smear marks over interior & exterior & front camera removed & not replaced
22 May 2025
Overall it was a pleasant experience
21 May 2025
I was informed all the way and sent a video ??
21 May 2025
AS above
21 May 2025
From asking for a quote to repairing, everyone was very efficient
20 May 2025
Gemma and the mechanic were excellent and couldn't be faulted. However the late delivery of the required part added to the length of time I had to wait for the repair to be completed.
20 May 2025
Great customer service
20 May 2025
Good service
20 May 2025
Clearly explained what was needed
10 August 2025
I was kept informed at all stages and the handover was a very good and everything was explained and if any problems it would be no trouble to get back in touch with Nathan.