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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 174 comments received in the last 90 days.
11 June 2025
Again, great product & customer service
10 June 2025
Jane Madeley was fantastic from start to finish! So helpful even though I was the fussiest customer. But he listened to everything I wanted and I love my new mini!!
06 June 2025
Very welcoming understanding staff.
06 June 2025
Lovely girl
04 June 2025
Chris was very happy to help at any given time and even phoned after delivery to check we were happy with the car
02 June 2025
Great setvice
01 June 2025
Very good communication always being kept informed about the delivery and process of my car
31 May 2025
Good communication and service
29 May 2025
Great experience, Keira Rooke was most helpful and knowledgeable, great customer service.
28 May 2025
Superb service from Nathan at Tamworth. Extremely professional and very knowledgeable about all aspects of my new car. Made the process from purchase to driving away absolutely flawless. A real credit to Mini and the Sytner team.
25 May 2025
Everything done easily
24 May 2025
Dealt with Lucy at Tamworth. Superb. Very professional, friendly and excellent pre and after sales communication. You're lucky to have her in the team.
23 May 2025
Keira at Tamworth looked after me and made sure I was happy
23 May 2025
The experience picking up my new car was great
21 May 2025
I was generally very satisfied the only thing was the delivery of the car took a bit longer than expected.
21 May 2025
The customer service is exceptional.
08 May 2025
Kept well informed of progress
01 May 2025
Lucy Allen was very helpful .The presentation of my new car was a lovely touch to my exciting day .Well done to Lucy ,very good at her job thankyou.
30 April 2025
Great , the customer service I received from Courtney was the best she is credit to Mini. I would employ her any day .
25 April 2025
Excellent communication, maintained information giving at all times. Nothing was too much trouble. Courtney made it a really happy experience.
23 April 2025
Our sales representative, Mandy, was super attentive and had a great personality. We really enjoyed dealing with her and the team at Tamworth. I can honestly say she is a credit to the company and represented the Brand perfectly!
21 April 2025
Very honest and transparent. Did everything he could to help me whilst being realistic
19 April 2025
Everything explained and made clear !!! Which is important when making a major purchase. Felt able to ask even a simple question if unsure regarding the car etc .
18 April 2025
Courtney was absolutely fantastic, kept me informed all the way.
17 April 2025
The Mini centre exceeded my expectations as I received the car a lot earlier than it was expected.
15 April 2025
Looked after thoroughly by the sales and finance team. Couldn't apologise enough when something beyond their control went wrong (delivery bay) and followed up a few days later to offer to demo my car again if I wanted to.
09 April 2025
Courtney was very patient when showing me the electronics of the car! She was very informative and a very lovely lady to chat to.
08 April 2025
Chris Wheeler was excellent from start to handover - he was knowledgeable and kept me informed every step of the way
05 April 2025
I was extremely satisfied with the purchase and delivery of my car. I received excellent service. I was very well looked after throughout the whole process.
03 April 2025
Explained all the technical side well
03 April 2025
Wifi was a nightmare in the showroom, i could not connect to process documents etc. The 4G signal was really poor too. there was no 5G signal. This really had an impact and whilst staff tried their best. This element let the process down.
03 April 2025
All staff including the telephonists, the receptionists at the dealership, the finance member of staff and Lucy were so helpful. The dealership was welcoming with drinks available and they were happy for us to have our dog there.
03 April 2025
Your staff are extremely helpful and make the purchase of a new mini easy and enjoyable.
01 April 2025
Love the cars, excellent staff. Brilliant service all round
01 April 2025
Completely looked after from start to finish.
31 March 2025
Much good but bad experience with finance deal - delay on collection day - limited inspection of the car & App + small mark on car & a journey log at 25mpg (no respect by dealer fueling trip?) and I was also late for a subsequent hospital appointment
30 March 2025
Helpful and pleasant
30 March 2025
Nathan was excellent throughout the sale process
30 March 2025
My questions, any worries were addressed immediately. A complete pleasure to deal with all staff i came in contact with
28 March 2025
Nathan kept me informed from purchasing to collection of new mini
27 March 2025
Very satisfied. Any of my queries/questions were answered, nothing was too much trouble.
27 March 2025
Chris and Anthony were knowledgeable and gave great advice
26 March 2025
Very busy Saturday but Nathan was very helpful. Although for having only 19 miles in the clock the car wasn't very clean.
26 March 2025
It was a very smooth process from start to finish, and everything was very clear
26 March 2025
Very satisfied, staff extremely helpful & friendly. Chris went above & beyond to ensure i was happy with my purchase & even changed his plans to accomodate my availability when collecting my new car
15 June 2025
Checked in online but then a slightly frustrating wait to check in at the dealership
15 June 2025
Easy to arrange
15 June 2025
Welcoming and friendly
15 June 2025
My problem still was not sorted and it's not gone aqay
12 June 2025
Sytner Mini provide amazing service, the advisor are always please to see you Nd always look after there customers whether your buying or just getting you car serviced.
10 June 2025
Quick and easy service
10 June 2025
No issues
10 June 2025
I was quoted a price for service & mot by head office. On arrival I was quoted a higher price but this was rectified on checking. Somehow the wrong quote had been put down for me on your system.
10 June 2025
No problems, helpful staff.
10 June 2025
All good
10 June 2025
Gemma was great, really informative and made sure the process was as fluid as it could be.
10 June 2025
They couldn't have made the service any easier.
07 June 2025
Good service
05 June 2025
Lovely staff.
05 June 2025
Excellent service
05 June 2025
Good service from Gemma. Thanks
05 June 2025
It all seemed to go smoothly but I was promised a complementary wash and vacuum but it seems the forgot to vacuum my car ? !
05 June 2025
Lucy was very good & communicated everything politely & accurately. Unfortunately the complimentary car wash was not as good.
05 June 2025
everything right
02 June 2025
On time service and nice environment to work in whilst waiting
02 June 2025
We have been informed that the brake pads will need replacing soon. Again we have only had the car 6 months and we thought they wouldn't need changing for a while. We shall wait for brake sensor to come on.
02 June 2025
All ran very smoothly
31 May 2025
Always informed with clear information
29 May 2025
Very good welcome / updates / overview video of car when being serviced. Only thing which could potentially have been improved was car wash but I am being picky!
29 May 2025
As above
29 May 2025
Friendly and efficient
28 May 2025
I have mobility issues & everyone in the team was kind & helpful regarding my recent car service
28 May 2025
I was more than satisfied. I was kept thoroughly informed throughout the procedure.
28 May 2025
Looked after really well
28 May 2025
Overall very happy though original quotation for two new tyres was questioned and subsequently adjusted.
28 May 2025
Gave me the information i needed. Comfortable waiting area. Attentive and polite staff
28 May 2025
Customer service is first vlass
28 May 2025
Because I was satisfied with the service I received
28 May 2025
The staff were friendly and looked after me.
28 May 2025
Polite and helpful as always.
27 May 2025
They did a good job
24 May 2025
Everything was completed without complications
23 May 2025
Problem sorted quickly - The free valet was not good smear marks over interior & exterior & front camera removed & not replaced
22 May 2025
Overall it was a pleasant experience
21 May 2025
From asking for a quote to repairing, everyone was very efficient
21 May 2025
AS above
21 May 2025
I was informed all the way and sent a video ??
20 May 2025
Gemma and the mechanic were excellent and couldn't be faulted. However the late delivery of the required part added to the length of time I had to wait for the repair to be completed.
20 May 2025
Clearly explained what was needed
20 May 2025
Good service
20 May 2025
Great customer service
19 May 2025
As above
19 May 2025
The supportive and very kind staff
19 May 2025
Work completed and vehicle ready on time. Staff kept me up to date on the progress. Video was helpful to see what was being checked.
19 May 2025
Quick greeting when dropping off my car and consistent communicate throughout day regarding the progress - thank you Lucy.
19 May 2025
Very efficient
18 May 2025
My car dev eh loped a probkem and it went in for repair. The matter was dealt with as quickly as possible and I was completely satisfied with the excellent service.
14 May 2025
As above
14 May 2025
Fantastic, very happy with service from Mini
14 May 2025
we didn't book a waiting appointment but Lucy made sure we were all done in great time
13 May 2025
Sarah made the whole process seem effortless and straight forward when I brought my car in for works. I wasn't inconvenienced and was able to carry in with my day
13 May 2025
Everything went to plan and was on time
09 May 2025
Despite a high initial cost for a tyre replacement the revised price was excellent value
08 May 2025
No problems
08 May 2025
.
07 May 2025
Service experience brill always helpful kept informed Gemma fantastic as always ?? ??
07 May 2025
Everything was explained Pick up was also easy
06 May 2025
Was ok
05 May 2025
Perfect from start to finish
05 May 2025
Professional and friendly service
05 May 2025
Yes for reasons given above
04 May 2025
Everyone I spoke to was helpful polite friendly and acted professionally but also I felt confident that the problems I had with my mini would be addressed. Jemmy was excellent she responded quickly and professionally at all times.
03 May 2025
I have brought my car in a few times now and always get the same consistent helpful experience each time.
02 May 2025
So helpful to me in every way
02 May 2025
I'm confident that the work done will keep me safe on the road
01 May 2025
Great service team.
01 May 2025
Just slightly disappointed that the air freshner I decided to buy off you wasn't fitted for me. Consequently it's still in the box with n the front seat
01 May 2025
Excellent
29 April 2025
Finished in good time
29 April 2025
Courtney was brilliant. She kept me informed and was very professional
29 April 2025
No complaints
28 April 2025
It was quickly done, costs were clear up front
28 April 2025
Deducted a star as still getting service reminder on dash. Unclear if need another visit soon?!
25 April 2025
Sorted out problems
24 April 2025
Excellent service, thorough and knowledgeable
24 April 2025
Excellent service - the whole process was smooth and hassle-free. The staff were professional and courteous, clearly explaining every step which made me feel at ease.
24 April 2025
Brilliant service.
24 April 2025
Always a pleasure to go there
23 April 2025
Everything was fixed quickly
23 April 2025
Very nice service
21 April 2025
the end result with the guy that sorted my car, v gd before that no
21 April 2025
Friendly and pleasant staff members
20 April 2025
Helpful and explained things in a clear manner.
17 April 2025
They are quick efficient and attend to everything needed - changed window wipers because they needed it
15 April 2025
Sarah Pajor kept me updated with the progress of my car. I particularly appreciated the health check which was thorough and informative, and highlighted any potential future issues to look out for.
15 April 2025
Offered drink as soon as arrived car was washed and ready when collected
15 April 2025
.
15 April 2025
Well informed
14 April 2025
I think my comments above say everything, very happy.
12 April 2025
They had no idea what they were doing. The car was exactly the same afterwards. I even asked to adjust the door as it was not shutting as easily as the rest. Did they adjust it? No of course not.
12 April 2025
Everything I had asked to be done was
12 April 2025
Very satisfied, got the issue sorted. Although cost was high to charge the courtesy car
12 April 2025
Friendly staff, fairly local
12 April 2025
From being greeted at the door and chatting with Sarah it was a first class experience.
12 April 2025
Ease of drop off and collection. Video explanation & friendly staff. Just an all round great service.
11 April 2025
Kept informed
11 April 2025
I would have liked to have been informed that my driver profile was wiped prior to driving off the forecourt.
10 April 2025
Sytner MINI Tamworth staff are super helpful. Regardless of the reason my car was there, they were great
10 April 2025
I was made aware of any defects on the vehicle and given all the information was made available to me to make a decision on whether to proceed with the work or not.
10 April 2025
Completely happy with the service given
10 April 2025
Did what was asked, kept informed of the progress and smooth handover.
10 April 2025
Did what i asked
09 April 2025
Always happy with the service at Tamworth. No rushing and staff always happy to explain everything
09 April 2025
Wasn't kept waiting long and was kept informed at all times of progress
06 April 2025
The Tamworth team are super friendly and helpful
06 April 2025
James Madeley excellent, during the test drive and in both meetings before I committed to a new mini countryman and when I collected it. James is a credit to mini syner dealership.
03 April 2025
was advised i was at wrong location - even though i had been very clear ibstruction
02 April 2025
Always happy with the work done. Sarah is a great service advisor and work done on time and cleaned before collection
01 April 2025
Clean and attractive premises. Excellent customer service
01 April 2025
Work was done efficiently
01 April 2025
Very thorough Kept in touch during and when finished
01 April 2025
Have had 3 minis from Sytner Tamworth and have always had a pleasant experience because of the team there.
01 April 2025
Very satisfied with the work carried out.
31 March 2025
Helpful and informative
31 March 2025
Happy with the service
31 March 2025
Sufficient and clear communication, achieving expectation
31 March 2025
Completely satisfied. I was advised what work was needed in my vehicle, and only work that was necessary was undertaken.
29 March 2025
Exceeded my expectations
29 March 2025
Very satisfied
27 March 2025
As above
26 March 2025
Everything explained clearly and i was very happy with the video explanation and the efficient service
26 March 2025
ALL WENT TO PLAN
26 March 2025
Sarah was polite, courteous and very professional. A pleasure to deal with.
12 June 2025
I believe the above says it all, fantastic service.