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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 191 comments received in the last 90 days.
30 April 2025
Great , the customer service I received from Courtney was the best she is credit to Mini. I would employ her any day .
25 April 2025
Excellent communication, maintained information giving at all times. Nothing was too much trouble. Courtney made it a really happy experience.
23 April 2025
Our sales representative, Mandy, was super attentive and had a great personality. We really enjoyed dealing with her and the team at Tamworth. I can honestly say she is a credit to the company and represented the Brand perfectly!
21 April 2025
Very honest and transparent. Did everything he could to help me whilst being realistic
19 April 2025
Everything explained and made clear !!! Which is important when making a major purchase. Felt able to ask even a simple question if unsure regarding the car etc .
18 April 2025
Courtney was absolutely fantastic, kept me informed all the way.
17 April 2025
The Mini centre exceeded my expectations as I received the car a lot earlier than it was expected.
15 April 2025
Looked after thoroughly by the sales and finance team. Couldn't apologise enough when something beyond their control went wrong (delivery bay) and followed up a few days later to offer to demo my car again if I wanted to.
09 April 2025
Courtney was very patient when showing me the electronics of the car! She was very informative and a very lovely lady to chat to.
08 April 2025
Chris Wheeler was excellent from start to handover - he was knowledgeable and kept me informed every step of the way
05 April 2025
I was extremely satisfied with the purchase and delivery of my car. I received excellent service. I was very well looked after throughout the whole process.
03 April 2025
Your staff are extremely helpful and make the purchase of a new mini easy and enjoyable.
03 April 2025
All staff including the telephonists, the receptionists at the dealership, the finance member of staff and Lucy were so helpful. The dealership was welcoming with drinks available and they were happy for us to have our dog there.
03 April 2025
Explained all the technical side well
03 April 2025
Wifi was a nightmare in the showroom, i could not connect to process documents etc. The 4G signal was really poor too. there was no 5G signal. This really had an impact and whilst staff tried their best. This element let the process down.
01 April 2025
Love the cars, excellent staff. Brilliant service all round
01 April 2025
Completely looked after from start to finish.
31 March 2025
Much good but bad experience with finance deal - delay on collection day - limited inspection of the car & App + small mark on car & a journey log at 25mpg (no respect by dealer fueling trip?) and I was also late for a subsequent hospital appointment
30 March 2025
My questions, any worries were addressed immediately. A complete pleasure to deal with all staff i came in contact with
30 March 2025
Nathan was excellent throughout the sale process
30 March 2025
Helpful and pleasant
28 March 2025
Nathan kept me informed from purchasing to collection of new mini
27 March 2025
Very satisfied. Any of my queries/questions were answered, nothing was too much trouble.
27 March 2025
Chris and Anthony were knowledgeable and gave great advice
26 March 2025
Very busy Saturday but Nathan was very helpful. Although for having only 19 miles in the clock the car wasn't very clean.
26 March 2025
Very satisfied, staff extremely helpful & friendly. Chris went above & beyond to ensure i was happy with my purchase & even changed his plans to accomodate my availability when collecting my new car
26 March 2025
It was a very smooth process from start to finish, and everything was very clear
24 March 2025
Great experience
23 March 2025
I have dealt with Chris Wheeler at Mini Sytner in Tamworth Staffordshire for many years, he is always helpful and very informative
21 March 2025
Very smooth efficient service and plenty of updates about my cars arrival
20 March 2025
Made to feel very special, as always. You feel as though you really matter. Plus a great salesman, Chris Wheeler, who goes above & beyond the basics.
20 March 2025
The reveal was iconic
20 March 2025
Helpful, informative, approachable, responsive and cheerful and prepared to put up with a lot of questioning. Clear in the information given and quick at following up and accommodating with respect to appointments.
20 March 2025
Chris Wheeler at Sytner Mini was fantastic
19 March 2025
Everything went very smoothly & all explained in detail along the way
18 March 2025
I was kept informed every step of the way .
16 March 2025
More than satisfied. I was talked through every step of the purchase and delivery, of my car, so I understood everything. Also picking up my new car was a great experience! I was looked really well, from start to finish.
10 March 2025
Friendly and genuine staff, competitive pricing, no pressure, all questions answered honestly and kept informed.
07 March 2025
Very, the vehicle was delivered to a very high standard
06 March 2025
Just love the car found for me. I went in thinking I wanted s countryman but came out with a 5 door classic which I am actually more happy with.
27 February 2025
No issues Test drive and purchase proceedure well organised
26 February 2025
always so helpful and friendly,courtney was very helpful and bubbly, lovely.
20 February 2025
Sales person Nathan was brilliant. Have had bad experiences trying to buy 2 previous Minis with Sytner and their sales staff. Nathan was friendly, helpful, understood what i wanted and why, kept me up to date on how things were going. Excellent!!
01 May 2025
Just slightly disappointed that the air freshner I decided to buy off you wasn't fitted for me. Consequently it's still in the box with n the front seat
01 May 2025
Great service team.
01 May 2025
Excellent
29 April 2025
Finished in good time
29 April 2025
Courtney was brilliant. She kept me informed and was very professional
29 April 2025
No complaints
28 April 2025
It was quickly done, costs were clear up front
28 April 2025
Deducted a star as still getting service reminder on dash. Unclear if need another visit soon?!
25 April 2025
Sorted out problems
24 April 2025
Excellent service - the whole process was smooth and hassle-free. The staff were professional and courteous, clearly explaining every step which made me feel at ease.
24 April 2025
Brilliant service.
24 April 2025
Excellent service, thorough and knowledgeable
24 April 2025
Always a pleasure to go there
23 April 2025
Very nice service
23 April 2025
Everything was fixed quickly
21 April 2025
Friendly and pleasant staff members
21 April 2025
the end result with the guy that sorted my car, v gd before that no
20 April 2025
Helpful and explained things in a clear manner.
17 April 2025
They are quick efficient and attend to everything needed - changed window wipers because they needed it
15 April 2025
Sarah Pajor kept me updated with the progress of my car. I particularly appreciated the health check which was thorough and informative, and highlighted any potential future issues to look out for.
15 April 2025
Offered drink as soon as arrived car was washed and ready when collected
15 April 2025
Well informed
15 April 2025
.
14 April 2025
I think my comments above say everything, very happy.
12 April 2025
Everything I had asked to be done was
12 April 2025
Very satisfied, got the issue sorted. Although cost was high to charge the courtesy car
12 April 2025
Friendly staff, fairly local
12 April 2025
Ease of drop off and collection. Video explanation & friendly staff. Just an all round great service.
12 April 2025
From being greeted at the door and chatting with Sarah it was a first class experience.
12 April 2025
They had no idea what they were doing. The car was exactly the same afterwards. I even asked to adjust the door as it was not shutting as easily as the rest. Did they adjust it? No of course not.
11 April 2025
Kept informed
11 April 2025
I would have liked to have been informed that my driver profile was wiped prior to driving off the forecourt.
10 April 2025
Did what was asked, kept informed of the progress and smooth handover.
10 April 2025
I was made aware of any defects on the vehicle and given all the information was made available to me to make a decision on whether to proceed with the work or not.
10 April 2025
Did what i asked
10 April 2025
Sytner MINI Tamworth staff are super helpful. Regardless of the reason my car was there, they were great
10 April 2025
Completely happy with the service given
09 April 2025
Wasn't kept waiting long and was kept informed at all times of progress
09 April 2025
Always happy with the service at Tamworth. No rushing and staff always happy to explain everything
06 April 2025
James Madeley excellent, during the test drive and in both meetings before I committed to a new mini countryman and when I collected it. James is a credit to mini syner dealership.
06 April 2025
The Tamworth team are super friendly and helpful
03 April 2025
was advised i was at wrong location - even though i had been very clear ibstruction
02 April 2025
Always happy with the work done. Sarah is a great service advisor and work done on time and cleaned before collection
01 April 2025
Very satisfied with the work carried out.
01 April 2025
Clean and attractive premises. Excellent customer service
01 April 2025
Work was done efficiently
01 April 2025
Very thorough Kept in touch during and when finished
01 April 2025
Have had 3 minis from Sytner Tamworth and have always had a pleasant experience because of the team there.
31 March 2025
Helpful and informative
31 March 2025
Sufficient and clear communication, achieving expectation
31 March 2025
Completely satisfied. I was advised what work was needed in my vehicle, and only work that was necessary was undertaken.
31 March 2025
Happy with the service
29 March 2025
Very satisfied
29 March 2025
Exceeded my expectations
27 March 2025
As above
26 March 2025
Everything explained clearly and i was very happy with the video explanation and the efficient service
26 March 2025
ALL WENT TO PLAN
26 March 2025
Sarah was polite, courteous and very professional. A pleasure to deal with.
23 March 2025
Given a written report on the servise as well as a vidio report.
23 March 2025
Very satisfied
23 March 2025
All the staff are always polite
22 March 2025
RIP off.
22 March 2025
All work completed on time and without any problems.
22 March 2025
Very good
22 March 2025
Excellent customer service from staff - receptionist & Gemma (?). Friendly welcome, hospitality & regular updates.
21 March 2025
Gemma was really helpful and very polite
20 March 2025
Took a bit longer than 90 mins, but liked the video feedback and process was easy
19 March 2025
Every looked after me while it was being serviced.and they kept me informed of the progress
19 March 2025
Everything went according to schedule
19 March 2025
Sarah helped make sure we were not kept waiting . She was friendly and helpful. Made the whole experience trouble free .
17 March 2025
Would have been good if when I had booked over the phone that I was told it was an all day appointment being booked.
17 March 2025
Good service, just expensive.
17 March 2025
No problem at all straight forward service,start to finish.
17 March 2025
Difficult to reach via email or phone, causing stress and uncertainty. My car was off the road for 6 days with no update on the loan car process, reflecting poor customer service. No apologies or empathy were offered for the any of my experience.
17 March 2025
Good communication
15 March 2025
Everything explained as to what work was carried out, and how much it costs. I like the inspection video and information given
15 March 2025
It seems that on the day that I took my car in for its MoT at 9:30am, the MINI garage was extremely busy so that work did not commence until the afternoon which meant that the car was not ready until around 5pm.
15 March 2025
The service agent was ok but find it pretty impersonal. Receptionist took me over to service area then you're left standing around not knowing what's happening for 10 plus minutes. Same on my last service.
15 March 2025
Kept informed about my booking Efficient & friendly service
15 March 2025
Manufacturing recall dealt with efficient ly
15 March 2025
Again due to the quality of service provided by Sarah Pajor, and the mechanic I think that his name was Derek at Sytner Tamworth.
14 March 2025
Completely satisfied with the service from booking in to completion.
12 March 2025
I was well looked after from arriving at the service centre to returning to collect my car. Thank you.
12 March 2025
During the service yiu have wiped all our personal settings from tgexsystem, incl drivers, the time, charging times, etc etc you should leave the car with the same settings, incl switch for auto lights - it could be dangerous.
10 March 2025
I had a long wait to pick up my car due to some unforeseen problems extracting some bolts so I wasn't able to pick up the car at lunchtime as arranged.
10 March 2025
My car was attended to on time, job completed and loan car was supplied.
10 March 2025
The receptionist was friendly and welcoming. Sarah in the service department, couldn't do enough to help. She was friendly, professional and helpful.
09 March 2025
Whilst disappointed that more work needed to be done to my car than I was expecting, which obviously meant more expense, I was kept updated, offered to do all required work during this visit and customer service was good
09 March 2025
Job done
09 March 2025
Efficient and quick.
09 March 2025
Excellent, efficient service
09 March 2025
Because your service department is very good
08 March 2025
Service completed as expected
08 March 2025
Very satisfied, straightforward and all issues resolved on the day.
08 March 2025
Service satisfactory
07 March 2025
Staff very efficient
07 March 2025
Friendly professional staff. Great to have live video and audio updates. Plus great customer care.
07 March 2025
Excellent
07 March 2025
Very smooth and well informed
06 March 2025
Excellent service
06 March 2025
Sarah was helpfull dealing with my recall and other issues she kept me up to date she's an asset to yr company
06 March 2025
Good service
05 March 2025
Inspection carried out with no fuss, easy to book in and a free courtisy car. Emma was fantastic and kept me fully informed during the recall.
05 March 2025
As above
05 March 2025
Madecto feel lije a valued customer.
05 March 2025
Despite the confusion caused by the call when booking the appointment (see below), the garage at Tamworth then did an excellent job to get the work done and were only moments over the hour.
04 March 2025
Nice showroom Josh on service was brilliant explaining the work carried out and showing me to my car on collection
03 March 2025
Very helpful when booking my car in for rear breaks and then booking in for an mot for april.
02 March 2025
Na
02 March 2025
Great Service and professional
02 March 2025
Simple process start to finish
01 March 2025
Excellent service
01 March 2025
This was my first service and Sarah made sure my experience was seamless, lovely seating area and coffee provided whilst waiting for a taxi called by Sarah. Communication was great and Sarah called once my car was ready. Thank you Sarah, Fabulous!!
28 February 2025
All completed and cleaned on time
27 February 2025
Kept informed
27 February 2025
After a bad experience with one of the technicians and the problem not solved the car went back in and the problem appears to have been sorted. Service manager was very helpful and so was the second technician. The first technician was extremely rude
26 February 2025
Josh, the guy who eventually carried out the recall repair was superb, giving us regular updates on progress etc throughout the day out vehicle was with mini.
26 February 2025
Helpful staff
26 February 2025
Simple process start to finish. Always feels relaxed but efficient
26 February 2025
BMW came out to my Mini and organise me to pick up a replacement from mini, get to mini Tamworth, they seem to have no acknowledgment of me and my issue, the two ladies kept telling me there was nothing booked in, didn't even ask for a reg, very rude
26 February 2025
Great location, easy to book in
26 February 2025
Great I could book a timed service and wait but disappointed I was offered a wheel alignment check at such an inflated price.
25 February 2025
efficient professional service
24 February 2025
See above
23 February 2025
All went to plan. MOT performed without delay, issues and all relevant reports/docs presented at conclusion.
22 February 2025
Always excellent fantastic dealership
22 February 2025
Easy to book in car, received video of service, waiting time good, very happy with service.
21 February 2025
all good
21 February 2025
Excellent service from the BMW guy Very professional with a friendly and helpful manner
21 February 2025
I feel as being charged for this was harsh as I only bought the car the end of November.
18 February 2025
Recall work completed and charging socket changed
18 February 2025
Very pleased with the results.
17 February 2025
Friendly, professional staff that go the extra Mile to ensure their customers feel assured and in the know with their car. Also very welcoming on arrival.
15 February 2025
Car service cost was expensive. The complimentary wash and vac was mediocre as I had to clean the windows again. The car was fairly clean when it came in for the service as it had been professionally valeted a few days earlier.
15 February 2025
The team were very helpful and supportive when mini uk stopped the purchase of my new mini due to a safety recall. They did everything possible to ensure I received my new car in the quickest possible time.
14 February 2025
Very helpful with questions Like the video feedback
13 February 2025
Always polite, professional and swift
13 February 2025
Marks are knocked off due to rudeness of the Service Person I dealt with over the replacement vehicle. I certainly did not expect a £45,000.00 replacement vehicle. I just wanted to be able to get to work and back while my car was in the garage.
13 February 2025
Good service from all
13 February 2025
The staff I spoke with on the day were really friendly and helpful. The person doing the service on my car created a really useful video report of the work too, which is helpful
11 February 2025
A harness clip was broken when the battery was changed. I informed service and was told a new clip would be sent to me. 1 week later no clip. 2 phone calls to service and no return call as promised. This is not good after spending £2035.00
11 February 2025
Really helpful and friendly
11 February 2025
See above
10 February 2025
No issues with Tamworth mini
10 February 2025
Good service again
10 February 2025
Sarah is always very helpful and friendly.
10 February 2025
Welcomed on entry, offered drinks and made to feel a valued customer
01 May 2025
Lucy Allen was very helpful .The presentation of my new car was a lovely touch to my exciting day .Well done to Lucy ,very good at her job thankyou.