Clear communication and easy to do business with

I just love Minis and have had them all my life

I took the car in just before Christmas 2019 with a warning light issue. The service department could not find anything wrong and re-set the software, I paid £100 excess on my warranty. They said it was +£100 to do a diagnostics -seems expensive is

See above

very good - not too fussy which I liked and everything was clearly explained to me with regards to the car and how everything worked

Friendly team

Was accommodating when it came to dropping off my car. Not all issues were resolved but was quickly booked in for another look at the problem.

Excellent service by Sytner staff

The dealership were fully supportive of the issue when sending the warranty work to Mini UK.

Expensive

Thorough I hope but expensive.

Happy to help me f they can, also gave the car a nice clean inside and out

Friendly welcome, good explanation of process, prompt delivery of video vehicle check.

Great service, very experienced staff

Everything ran smoothly from start to finish. I was given excellent customer service

Everything is so easy. I feel.pampered and looked after.

Extremely happy with the level of service. Nothing is too much trouble from the sales staff

The Sales staff fully understood my buying criteria and worked overtime to come up with an acceptable financial package. The Tamworth Mini Centre is a very friendly place to view the cars

Happy with quality

No fuss

From booking to the welcome on arrival, to keeping me informed of progress and my car being ready at the time we agreed I could not fault the experience.

people who work at mini are helpful and great at there job

The staff were very helpful unfortunately we couldn't afford the price to fix the problem

I thought the cleaning inside could have been better.

Good communication and friendly staff

Since purchase all dealings with Sytner Tamworth have been first class.

Disappointed that I was told the birthday check would take 1.5 hours including a wash and I was there for 2 hrs and the car wasn't washed. Also car play hasn't worked since the update and we have issues pairing the phones.

The people I dealt with were all polite and efficient with dealing with my issue. They kept me updated and called back when they said they would.

Excellent service from Chris Wheeler and the finance manager

It was an MOT. Quickly done!

Very welcoming experience

Clean and well presented show room, nice set of quality refreshments and really helpful staff who couldn't be more friendly!

Ian not only remembered me after 5 years, but really looked after me, as did Richard for the finance and Chris who dealt with the handover. They made buying a new car a really wonderful experience

Would have been a 10 except for the fact that the car was not ready until the following day, otherwise excellent.

I felt like I was being treated very well and the customer service was 100%.

No problems

Salesman (Thomas) was well informed and ensured the process was straight forward

Genuine and trusted feedback

I was kept informed of my cars progress and contacted when my car was ready for collection.

I came in unsure of what car (out of any brand) I wanted, and left feeling I had made a great choice and bought from an excellent brand. The whole experience was great.

The courtesy car I was given was in a dirty state. It was filthy inside and outside. Not happy at all.

Great customer service from Lauren kept me updated on every issue. Only waiting for call back regarding a missing passenger side floor mat.

The staff are courteous and care about you as a customer

All staff are always friendly and helpful

quick and efficient service

Friendly engaged team

It was easy to arrange a service appointment and they kept us informed about what work needed to be done.

No problems at all.

Everybody was extremely helpful and a pleasure. The whole experience especially the car exceeded expectations.

The process was well delivered hassle free, well organised.